Service Delivery Manager End-User Computing and Cloud Services ‏(EUC) ‏(d/f/m)

At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with us.

Do you dare to make an impact?

YOUR ROLE

• Define how to safeguard business needs with ‘service model’ e.g. support times, ticket resolution, continuous improvement
• Address common IT standards covering topics for compliance and other obligations towards operations e.g. access concept, operational tasks
• Manage providers and execution of operations e.g. order execution, SLA performance, daily operations
• Address esscalation towards strategic and tactical provider management based on insufficient target fulfilment / performance of providers
• Support commercial management of an service, application and product
• Facilitate DevOps approach by focusing on automation, continues integration, continues deployment and quality assurance

YOUR SKILLS

• University degree in Computer Science or similar (Bachelor)
• At least 10 years of work experience in IT (ideally in IT service management or IT infrastructure operations), thereof at least 5 years working in a role closely collaborating with or steering of IT service providers
• Advanced knowledge in the area of IT infrastructure (digital workplace, end-user computing, cloud services) and IT Service Management processes (ITIL)
• Very good English language skills

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual orientation.