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China, Shanghai-Zhangjiang, Adhesive Technologies

Specialist Customer Service Front Office

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?


YOUR ROLE

  • 为公司内部/外部客户提供优质,满意的服务。
  • 协助主管执行部门工作规范、工作流程及各项管理制度, 优化客户服务流程。
  • 订单准时足量满足。
  • 客户销售订单管理包括需求识别,确认,及跟踪执行。
  • 及时并妥善地处理客户的投诉,提供相关咨询。
  • 协助销售/客户主管提供需要的信息及报告。
  • 确保工作流程符合合规要求。

  • 职责内容&时间占比
  • 负责处理客户订单,以及订单的跟踪,送货执行。保证准时,足量的交付客户订单。 30%
  • 将销售,客户的需求信息及时准确地传递到后勤部门,并推动后勤部门以满足客户需求。 25%
  • 与客户和销售沟通订单状况,及时回复客户与销售订单的状况。 20%
  • 协助办理其他相关商务流程事宜,并完成其他临时性工作和协作性工作。 15%
  • 优化订单管理相关流程,积极推进持续改进。 10%

YOUR SKILLS

  • 大专学历及以上         
  • 3-5年工作经验
  • 流利英语读写水平

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

JOB ID: 23057780
Contract & Job type: Full Time, Regular
Contact information for application-related questions: Henkel.GCN.Recruitment@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply Now" button below. Applications sent via e-mail will not be accepted.
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