Mexico, Huixquilucan, Henkel Consumer Brands

Customer service coordinator (temporall)

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Consumer Brands continuously drive the evolution in dynamic categories: Laundry & Home Care and Hair. With our trusted brands, including Persil and Schwarzkopf, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?


  • Deals with customer needs as first point of contact.
  • Strives for excellent customer service delivery.
  • Is responsible for key accounts / customers.
  • Maintains detailed and up-to-date knowledge of the company's products and services.
  • Reviews purchase orders and follows up on credit releases.
  • Follows up on deliveries and inventory allocation.
  • Fill rate analysis.


  • Knowledge and previous experience in national accounts (for example Soriana, Casa Ley, HEB, Walmart, Chedraui)
  • Knowledge of process mapping
  • 2-3 years of previous experience in similar roles
  • SAP management
  • Intermediate English
  • Bachelor's Degree

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

JOB ID: 24062730
Contract & Job type: Limited - Full Time
Contact information for application-related questions:
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply Now" button below. Applications sent via e-mail will not be accepted.
Smart Work / Flexible Working Arrangements
Smart Work / Flexible Working Arrangements Short Friday
Short Friday Flexible Benefits
 Flexible Benefits Saving fund
Saving fund Meal voucher
Meal voucher Vacation / Paid time-off
Vacation / Paid time-off Company car / Alternative commuting benefits
Company car / Alternative commuting benefits Henkel Employee Shop
Henkel Employee Shop Gym membership
Gym membership Employee share plan
Note: Perks might vary depending on the job grade.