Malaysia, Shah Alam, Adhesive Technologies

Customer Service Front Office Agent

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?


  • You will be responsible for fulfilling and supporting internal and external customers’ purchase orders from a multi-region customer base
  • Provide timely customer support and attend to their inquiries
  • Coordinate and expedite with related departments on customers’ orders and delivery matters
  • Proactively communicate reschedules and suggests alternative options to mitigate escalation due to shipping delays
  • E-Filing of invoices and all sales and shipping related documents
  • Ensure all documentation and order processes are in accordance to corporate guidelines
  • Continuously seek alternative solutions and value-add processes to enhance ongoing services and process improvement
  • Support in internal and external audit requests


  • Minimum 3 years of relevant experience of relevant experience
  • Strong Knowledge in bill of lading, COO, FTA, Export declaration and LC negotiation
  • Proficient in MS Office and knowledge of SAP
  • Able to work under pressure with excellent phone, email etiquette skills and tactful to handle difficult customers
  • Developed analytical and problem-solving skills
  • Highly motivated and organized
  • Team and action orientated

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

JOB ID: 24059668
Contract & Job type: Regular - Full Time
Contact information for application-related questions:
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply Now" button below. Applications sent via e-mail will not be accepted.
Medical, life & Travel insurance
Medical, life & Travel insurance Employee recognition programs
Employee recognition programs Employee discount cards / Vouchers
Employee discount cards / Vouchers Retirement plan
Retirement plan Vacation & paid time-off
Vacation & paid time-off Employee share plan
Employee share plan Employee and Family healthcare coverage
Employee and Family healthcare coverage Well-being programs
Well-being programs Discounted access to Henkel product
Discounted access to Henkel product Smart work / Flexible working arrangements