On Site Representative

YOUR ROLE

• The On-site Service Representative will manage the technical service, sales support, and troubleshooting activities related to the use of Henkel's automotive pretreatment products and solutions at the Harley-Davidson Tomahawk, Wisconsin plant.
• Order product, track shipments, monitor inventory levels and usages of products. Extensive ERP usage and invoice reconciliation.
• Develop effective account management, and service support strategies to provide outstanding customer service and support commitment.
• Performing daily tests and quality audits to ensure processes are within specifications. 
• Recording results and providing reports to customer management and staff and represent Henkel at plant meetings. 
• Ensure the rapid resolution of problems and provide technical and product management support across multiple technology platforms. 
• Maintain high standards and professional image of the company and comply with company policies and processes. 
• Support Tier 2 supplier coordination with the customer.
• Champion site continuous-improvement projects that result in process efficiencies and recognized value.

YOUR SKILLS

• AS/AA in engineering technology or business with 1-3 years of relevant experience, with some chemistry background preferred. 
• Experience — Manufacturing experience with significant experience in a sales or service function, preferably at a customer site location. 
• Must have a strong work ethic and excellent customer relationship skills. 
• Strong communication skills both internally and externally.
• Must have strong problem resolution and technical leadership skills. 
• Strong PC capability.
• Working Conditions: On Site at Customer Manufacturing plant(s) and office locations.
  

The salary for this role is $62,000.00 - $68,000.00. This is the range that we in good faith anticipate relying on when setting wages for this position.  We may ultimately pay more or less than the posted range and this range.  This salary range may also be modified in the future.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Henkel's request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity and expression, and other legally protected characteristics. We welcome all applications.