Building on a strong legacy of more than 145 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world. Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
Dispute Management Specialist
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Dispute Management Specialist
Apply for this role
About this Position
As a Dispute Management Specialist, your primary goal is to ensure seamless logistics operations that enhance our customer experience and optimize transportation costs. What you'll do is essential in maintaining the integrity of our transport management processes, allowing the company to achieve its operational goals while keeping costs under control. You’ll be joining a dynamic, collaborative team that spans regional and global functions, where communication and teamwork are key. You'll work closely with multi-functional teams and contribute to exciting transport execution projects, tackling challenges and clearing errors as they arise. This position offers a unique opportunity to play a critical role in enhancing our logistics efficiency, directly impacting our mission to provide outstanding service to our customers.
What you´ll do
- Perform invoice checking and validation; Plan and optimize transport orders (sea, air, road, and express)
- Coordinate with Carriers, Warehouse, and Customer Service concerning shipment status and revisions
- Collaborate strongly with multi-functional teams on a regional and global level
- Support the team to keep logistics costs at an optimum level and reach a satisfactory end-customer service level
- Makes additional costs, or freight costs corrections in the Transport Management System
- Handle transport execution projects, clearing errors and daily reports as needed
What makes you a good fit
- Bachelor's Degree in Computer Science, Industrial Engineering, Business Management, or related courses
- Minimum of one (1) year related work experience in Supply Chain, Third-Party Logistics (3PL), transportation, import, export, freight and route maintenance; Preferably obtained in Shared Services Center (SSC), Global Business Services (GBS), or Business process outsourcing (BPO) industry is an advantage
- Fresh graduates are welcome to apply
- Experience with Continuous Improvement and Sustainability is highly preferred; Team player, with great attention to detail, excellent analytical skills, and strong organizational skills
- Knowledgeable in Microsoft Office Applications (Excel, Word, PowerPoint) and SAP; Knowledge in Power Tools (Power Apps, Power Automate, Power BI) is an advantage
- Proficiency in English verbal and written communication is needed
- Amenable to work on a night shift schedule (9:00 PM – 6:00 AM), and report on a hybrid work set-up in Ayala Avenue, Makati
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid and work from anywhere policies
- Diverse national and international growth opportunities
- Globally wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- HMO healthcare coverage plan
- Provident Fund
- Group Life and Personal Accident Insurance
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 25077403
Job Locations: Philippines, National Capital Region, Makati
Contact information for application-related questions: recruitmentph@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
About Henkel
FAQ
I am interested in several jobs. Can I apply for multiple positions at the same time?
Yes – simply fill out your profile in our online application system. Once your online profile is complete, you can apply for multiple positions.
The job offer is written in English – should I write my application in English as well?
Yes, please. As Henkel is an international company you will be working with colleagues from all over the world and English is our official company language. Generally, the ‘rule’ is: please write the application in the same language as the job ad.
Do I get feedback during the application process about the state of my application?
Each position that we have open with Henkel is unique, and finding the right candidate is important for both the hired candidate as well as for Henkel. We want to make sure that both the candidate and the company are a good fit for each other. We will provide feedback to the candidates throughout the entire process.
Can employees move between business areas and/or to a different country?
Yes, in fact it is an expectation within Henkel that our talent is flexible and mobile. This helps to support the company on a broad, global level.
Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company.
Here you will get further information on our training programs.
Whom do I contact if I have questions concerning my application?
Our recruiting team will help you with all requests regarding your application. Contact the team here.